Order of the Eastern Star

Thank you for your interest in Dobson Products. If you are interested in placing an order, you should be aware of our terms and conditions:

• All prices are in American Dollars
• Prices are subject to change without notice
• Illinois residents must pay a 10.25% tax on all items
• Acceptable methods of payment are:

• • Visa, MasterCard, Discover, American Express, and PayPal.
  • Prepayment by check or money order

• If special handling or expedited shipping is required, please let us know when ordering
• All orders will be shipped by UPS or USPS unless specified otherwise. 

If you have any questions or comments, please let us know.

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Payments

We accept Apple Pay, Visa, MasterCard, American Express, Discover, PayPal, checks and money orders.

Checks or money orders must be cleared by the bank prior to shipping.

Shipping and Handling

We ship via UPS and USPS to the forty-eight contiguous United States and Canada.

Most international shipments will be shipped via USPS.

Please allow 48 hours for processing. Longer processing times may occur during the holiday season. Note-Due to the COVID-19 pandemic and the increased demand for our products, some processing times have been as long as 3 weeks.

Shipping charges are displayed in the checkout form located in your shopping cart. If you desire overnight or expedited delivery, please let us know in the comment section of the shopping cart. In most cases, these shipping charges are more expensive and vary according to destination, size of package and weight.

Any address changes made through the shipping company (UPS), resulting in additional fees, after an order has been shipped, will be charged directly to the customer.

Standard shipping rates do not apply to international shipments. The lowest cost method of shipment will be used to ship your order.

Orders from Illinois residents are subject to a 10.25% sales tax.

Return Policy

Our company offers only the finest products available, and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping, and exceptional customer service. If you should experience a problem, question, or concern, please contact us immediately.

• Our merchandise is guaranteed for 30 days from the original date of purchase.
• We agree to our option to repair or replace any defective merchandise during the 30-day warranty period.
• Defective products returned to us in their original packaging will be replaced or repaired.
• Defective products returned to us, missing accessories or original packaging will be replaced or repaired as received.
• A 20% Restocking fee will apply on non-defective returns if store credit is requested (Sorry No Cash Refunds).
• Shipping and handling charges are always non-refundable.
• Please allow 48 hours for processing.
• No returns sent COD will be accepted. Returns must be sent pre-paid.
• You must request a Return Authorization (RA) Number before returning any item.
• Any returned package that does not have an RA number will be returned to the sender.
• The returned item should include the RA number clearly labeled on the outside of the package.
• Please include a note explaining the problem and the appropriate "return shipping address".